Server update disables Google Nest monitor for 17 hours
In the afternoon of February 24th, the Google Smart Home device was suspended for 17 hours. In addition to the Nest Cam and Nest Cam IQ monitors, it also includes Nest Hello, a smart doorbell with surveillance functions, and Nest Hub Max, a smart display with integrated speakers and cameras Google Nest, a smart home brand of Google Nest, crashed on Monday (2/24) afternoon, causing monitors, smart doorbells, and Nest Hub Max and other devices to fail to record or transmit live images, and the downtime was up to 17 hours . Google's investigation revealed that this was a software error caused by a software update on the storage server. According to 9to5Google, in addition to the monitors including Nest Cam and Nest Cam IQ, it also includes Nest Hello, a smart doorbell that can monitor guest images, and Nest Hub Max, a smart display that integrates speakers and cameras. The affected devices are collectively referred to as "Nest Cameras." Rishi Chandra, vice president of Google products for Google Nest, said preliminary investigations revealed that the scheduled software update of the storage server went wrong. Usually when this happens, Google will carefully check the system to avoid repeating the mistakes. Google has responded to most of the surveillance services, however, these monitors have not recorded or stored the 17-hour video of the accident.
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